We currently deliver within the Dallas-Fort Worth metroplex. You’ll receive your items during a two-hour delivery window that you choose when placing your order. When setting up your delivery, please provide the event address, room names, a point of contact (including their phone number and email), layout diagrams, loading information, delivery window time, event time, and tear-down time.

Delivery comes with a small fee in our standard delivery areas. Our team will neatly stack the items in a convenient spot, but setup and breakdown aren’t included unless arranged in advance, so let us know if you need those services. If your delivery has unique circumstances (like a gated community, security guard, or tricky-to-find location), please inform us ahead of time so we can plan accordingly.

Be sure to check your order upon delivery and notify us within 24 hours if anything is missing or damaged. We’ll also inspect everything when it’s returned, and charges may apply for any missing or damaged items.

At this time, yes. We’re working on offering a will-call option for pickups at our warehouse, but for now, all centerpieces must be delivered.

Absolutely! Let us know the details of your event, and we’ll get our creative juices flowing to send you a proposal. The earlier, the better—more time allows us to craft something truly special.

Right now, all of our items are available for rent only. However, if there’s something you’d like to purchase, reach out to us via email or through our contact form, and we’ll see what we can do!

If you need to make any changes within 24 hours of your event, or if you have any emergency questions regarding your order, please contact our emergency line at (972-245-4000).

We require at least one week's notice for cancellations. If you cancel within that time frame, a 20% restocking fee will apply. If the order has already been loaded or delivered, the restocking fee increases to 50%, plus any applicable delivery fees. Special order items are non-refundable, and if a deposit has been charged, a 5% processing fee will apply to refunds. For changes to your order, please contact us at least three days before delivery.

You’re responsible for the equipment from the moment you receive it until it’s returned to us. Please don’t leave items unattended and always protect them from the weather. If anything is lost, broken, or damaged, you’ll be charged the replacement cost. Remember, our insurance doesn’t cover the equipment while it’s in your possession.

Let us know the details of your event, and we can customize a centerpiece for you as long as we have time.